Requirements

To use our telephone answering service you need to have Call Diversion on your existing landline. If you wish to set this up then no visit to your premises is necessary. Your current telephone service provider can bolt on this facility remotely.

Flexibility

Call Divert is very flexible & once in place can be set up in 3 different ways:

                                                   Divert all calls

                                                   Divert if unanswered in 15 seconds

                                                   Divert only when your line is engaged

The latter is particularly useful if you are making outbound calls from your office & don’t want to miss any incoming ones!

Enhanced Perception

Our state of the art technology will ring instantly when someone calls your office, while on divert.  It’s like having your own PA at a fraction of the cost. Your callers will hear the same familiar voice & soon regard us as an integral part of the team. It enhances the perception of a larger company but more importantly leaves you free to develop your business & not fret over lost calls.

How Are My Calls Recognised?

At the onset we supply a unique number for you to divert to so that we can greet callers according to your instructions, typically in your company name.

Do You Just Take Messages?

If that’s what you want, we will only take message, but there’s much more that we can do to assist with the efficiency of your operation e.g. give directions to your office for deliveries; check diary bookings; take sales orders; answer product or service queries; mail literature.

How Are My Messages Relayed?

You can ring in freely any time during Monday to Friday 08:00 – 18:00 . We can send email; fax; SMS text-to-mobile. An end of day email or fax summary of all calls taken acts as a checklist if required.

See our Tariff.......